Privacy Policy

This Privacy Policy describes how Focus Energy Power LLC ("FEP", "we", "us" or "our") collects, uses and shares information about you through our website and mobile applications (collectively, the "Service"). Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it.

What Information We Collect

We collect information about you when you use our Service. This includes:

- Contact details such as name, email address, telephone number, and postal address when you register for an account to make purchases.

- Billing and payment information such as payment card number, expiration date, CVC code, and billing address to process payments for orders.

- Purchase history information like products purchased, date of purchase and order number.

- Interactions with our customer service team such as call recordings, emails and chat logs when you contact us via phone, email or live chat with inquiries or support needs.

- Tracking data such as IP address, access dates and times, browser type and pages visited when you interact with our Service.

- Reviews, survey responses and other user generated content if you choose to post to the Service.

How We Use Information

We use your personal data to:

- Process, fulfill and follow up on your purchases and requests.

- Answer support inquiries, gather feedback and improve our operations.

- Administer contests, promotions or surveys you choose to participate in.

- Customize content and recommendations based on purchases and browsing history

- Notify you about product updates, special offers, events and policy changes.

- Identify trends and statistics to improve user experience and expand our offerings.

- Detect, investigate and prevent fraudulent transactions and other illegal and unauthorized activities.

Information Sharing

FEP does not sell, trade or share your personal data with third parties except as disclosed in this policy or with your consent. We may share your data with:

- Service providers under contract who help with parts of our business operations such as payment processors, customer service software, email delivery services etc.

- Law enforcement, public agencies or other authorized third parties if we are legally required or permitted to do so.

- Companies that acquire or merge with FEP to continue or expand our Services.

- Other disclosures only upon verified request by the user, with appropriate checks and balances to protect user privacy.

Your Choices & Rights

You may request to review, correct, delete or restrict the use of the information we store. You also have rights to request portability, opt-out of certain uses and lodge complaints if you are located in covered jurisdictions. Appropriate procedures will be followed to prevent unauthorized access for such requests - please contact our Data Privacy Team for further assistance.

Data Retention

We keep your personal data for as long as reasonably necessary for providing services, resolving disputes, enforcing agreements, maintaining security, fulfilling legal obligations and other relevant purposes. This may extend beyond your use of the Service but we de-identify data when possible after it no longer serves an applicable purpose.

Cookies & Tracking

We use tracking technologies like cookies to collect data listed above and to deliver targeted promotions or content. See our Cookie Policy to understand our practices specifically related to the use of cookies and tracking mechanisms.

Security & Storage

We have implemented safeguards to protect the security and integrity of your personal data against unauthorized access, alteration or loss. However, no internet-based data storage or transmission can guaranteed to be perfectly secure so we cannot warrant the security of information as fail-proof. Personal data we collect is stored on secure cloud-based servers or reputable third-party platforms adhering to high industry standards.

Minors' Privacy

Our Service is meant for adult users only. We do not knowingly collect personal data from minors under 18 without requisite parental consents and juveniles are requested not to use this Service or submit any personal data.

Policy Updates
We may need to amend this Privacy Policy periodically. We will post the revised version and update the "Effective Date" section above accordingly. Using our Service after a notice or posting constitutes consent to the revised policy so we encourage you to read this policy periodically for changes.

Contact Us

Please free to reach out to us at support@focusenergypower.com regarding any privacy-related questions, concerns, or requests you may have.